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Mgr Customer Service - Roseland

Company Name:
ValueOptions, Inc., a Beacon Health Options company
ValueOptions, Inc., a Beacon Health Options company
MGR CUSTOMER SERVICE - Roseland
ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled.
Position Location: NJ - Roseland
AAP Reporting Location: NJ - Roseland
ID: 32872
Job Family: Customer Service
Functional Area: CUSTOMER SERVICE
FTE Status: Full time
Scheduled Weekly Work Hrs: 40
Workday Schedule: Weekdays Only
Workday Start Time: 9:30am
Workday End Time: 6:30pm
Variable Work Schedule:
ABOUT THE POSITION
We are currently seeking a dynamic Manager, Clinical Customer Service to join our team at our office in Roseland, NJ. The Manager, Clinical Customer Service will be responsible for the strategic and tactical aspects of the customer service call center, resulting in improved efficiency, quality meeting customer service performance goals. We will give preference to candidates who are able to work a later shift (approx 10am to 6:30pm).
Position Responsibilities:
Identify new processes or procedures to increase efficiency and effectiveness.
Develop supervisor staff in management skills, business operation and project management.
Implement programs to improve staff quality and efficiency to increase customer satisfaction.
Create a business plan for each fiscal year.
Create a positive and supportive environment for peers and staff by maintaining a consistently positive attitude.
Position Requirements:
Education : A High school/GED diploma is required. A Bachelor's Degree is preferred.
Licensure : None required.
Relevant Work Experience: Three years Customer Service experience is required. Management experience in health care/health insurance is preferred.
Knowledge, Skills & Abilities :
Excellent written and verbal communication skills.
Project Management skills.
PI91498781

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