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Senior User Experience Researcher - UXR - Contract or Perm


Senior User Experience Researcher - UXR

Coordinate User Experience Research activities for our client's products and services. These activities include, but are not limited to, identifying the appropriate user experience research activities; designing, planning and implementing these activities.
The Sr. User Experience Researcher works closely with other UX practitioners, designers, strategists and Project Stakeholders to propose and conduct user research activities consisting of Strategic and Tactical studies and is responsible for coordinating, planning, executing, and reporting on UXR activities across products, services and platforms.

This individual is an expert who possesses a deep and broad background in, and can lead user experience research specifically as it relates to software development. Working closely with stakeholders, the Sr. User Experience Researcher:
o identifies the proper research methods based upon product phase and timeline
o creates proposals and research roadmaps/timelines
o obtains stakeholder approvals and acts on research proposals
o recruits test participants, creating screeners, managing participant scheduling & related external vendor interactions for recruiting as needed.
o sets up and facilitates testing covering quantitative and qualitative data collection techniques in accord with product goals and in support of data-driven / informed design.

The Sr. User Experience Researcher possesses broad expertise in end-user data collection involving complex web and mobile software applications and has experience performing all of the following:
o 1:1 task-based testing/IDIs
o remote moderated 1:1 testing
o remote un-moderated testing
o remote open/closed card sorting
o 1:1 open/closed card sorting
o focus groups
o ethnography/site visits
o click-testing
o 1:1 interviews
o survey creation
o behavioral analytics tracking
o CSR call volume data analysis / sentiment analysis
o concept testing / desirability studies
o prototype testing
o cognitive walkthroughs
o contextual inquiry
o analyzing research data
o triangulating research data across multiple points and studies
o reporting on insights from results and creating enhancement recommendations based on such.

This individual, working closely with stakeholders, provides expert guidance on user experience research to Development, Product Management and other stakeholders, identifies the appropriate user experience research methods/activities for each project and is responsible for designing, planning, conducting, and communicating results of related research studies at all organizational levels with the highest quality.

This individual also investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the enterprise team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/efficacy and/or recommending new methodologies and tools as appropriate.

The Sr. User Experience Researcher works in a multidisciplinary environment, and in a collaborative fashion, on user experience research activities throughout the software development lifecycle of applications, often with numerous research initiatives occurring concurrently.

TECHNICAL SKILLS:

o Expert background in user experience research with software, web and/or mobile applications.
o Experience with Morae, Qualtrics, Usuara, Axure, and/or iRise Studio or other research or prototyping tools is desirable.
o Knowledge and experience in Information Architecture, User Interface Design and Visual Design along with related best practices is also desirable.
o Deep experience and past success performing UX Research on software within an Agile SDLC is required.

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