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Sales Resolution Specialist

Company Name:
DISH
Position Type:
Full-time
Description
Sales Resolution Specialists are key individuals that contribute directly to meeting and exceeding DISH's subscriber acquisition goals in order to become the number one satellite TV provider in the United States.
Requirements
A successful Sales Resolution Specialist will have the following:
Assertive yet consultative
Results oriented with a contagious competitive attitude
Intermediate computer and data entry skills preferred; proficient with Windows
High school diploma or general education degree (GED); two years related customer service/sales/technical support experience and/or training preferred
Excellent written and oral communication skills
Responsibilities
Sales Resolution Specialists are responsible for saving new DISH subscribers as well as identifying driving factors in the customer's decision to cancel their order. Sales Resolution Specialists will use consultative sales skills to educate the customer on the benefits of DISH service and assist in comparing and contrasting our products and services versus those of our competition.
Provide solutions to retain new subscriber acquisitions requesting disconnection while operating within business guidelines
Assess the consumers' needs and offer appropriate products, programming, and promotions based off those needs
Overcome objections by being knowledgeable about DISH products and services as well as the products and services of our competitors
Identify and capture determining factors in the customer's decision to cancel
Handle escalated situations while providing exceptional customer care
Provide efficient resolution of all customer concerns
Achieve and exceed established weekly, monthly, quarterly and annual save goals
Company Description:
Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.

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