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Clinical Customer Service Rep (VA)

Company Name:
ValueOptions
_ABOUT OUR COMPANY_
ValueOptions is a health improvement company that serves more than 32 million individuals. On behalf of employers, health plans and government agencies, we manage innovative programs and solutions that directly address the challenges our health care system faces today. A national leader in the fields of mental and emotional wellbeing, recovery and resilience, employee assistance, and wellness, ValueOptions helps people make the difficult life changes needed to be healthier and more productive. With offices nationwide and a network of more than 130,000 provider locations, ValueOptions helps people take important steps in the right direction. We help them live their lives to the fullest potential.
_ABOUT OUR PEOPLE_
At ValueOptions, it's more than a job. Our employees embrace the company vision of helping people lead healthier lives. The over 3,100 employees on our team enjoy challenging career growth in an environment that values integrity, innovation, consumer engagement and joint accountability. Employees have access to comprehensive benefit packages; corporate discounts; continuing education opportunities, including our online learning portal, and more. At ValueOptions we strive to build a boundless culture and community of professionals that includes honest, open and free-flowing communication. We are passionate about the work we do.
If you have a passion to make a difference and a thirst to actively develop your knowledge and skills, join the ValueOptions team!
_ABOUT THE POSITION_
We are currently seeking some dynamic Customer Service Reps to join our team at our office in Reston, VA. The Customer Service Reps will be responsible for providing answering and responding to a high volume of telephone inquiries from members and providers.
_Position Responsibilities:_
Provide accurate and thorough interpretation of benefits, eligibility, resolving customer inquiries, facilitating problem resolution and acting as a member/provider advocate by meeting or exceeding customers' expectations.
Achieve and maintain productivity and quality performance expectations.
Interpret and effectively communicate benefits and eligibility information to our customers.
Document all critical information related to contacts responded to in the appropriate MHS screen/system.
Effectively navigate through multiple complex systems/screens.
_ Position Requirements:_
Education : A high school diploma or equivalent is required. An Associate's Degree or equivalent related experience is preferred.
Licensure : None required.
Relevant Work Experience: One year experience in Customer Service, Health Care or Health Insurance is required. Previous experience in an ACD call center environment is preferred.
Knowledge, Skills & Abilities :
Microsoft Office
Strong verbal and written communication skills.
_TO APPLY_
Click below on "Apply for this Position" to create a profile and apply for the position
ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.
Position Location: NJ - Roseland
FTE Status: Full time
Scheduled Weekly Work Hrs: 40
Job Family: Customer Service
ID: 31575

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