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Sales Support Associate

Company Name:
Sears Hometown and Outlet
Description:
The Sales Support Associate is responsible for improving the merchandise in-stock position of the store by reviewing, researching, and correcting causes of out-of-stock merchandise. He/she will be required to improve pricing integrity through spot checks and ad spot checks. Ensures merchandise is register ready and available to the customer at the time the customer desires. Receives merchandise into the store and ships merchandise from the store. Greets customers proactively and responds immediately to support customers needing assistance. This Sales Support Associate is expected to maintain the customer experience by ensuring accurate pricing, data integrity, and store signage. In addition, responsible for ensuring that merchandise is receiving into the store and placed onto the sales floor, while maintaining cleanliness of the stock room.
Performs line updates as communicated in the Monthly Sales Planner (MSP) in a timely manner
Maintains an accurate fixture inventory and maintain signing and equipment backroom area
Manages inactive and 991 inventory
Sets storewide and event signing
Completes price change notifications (PCN) on a timely and accurate basis
Conducts price accuracy/ad checks as detailed in the Steps to Improved Price Accuracy program
Communicates with the Managers on new plan-o-gram (POG) completion and merchandise resets to maintain accurate on hand count integrity
Verifies needed corrections to complete Retail Inventory Management (RIM) on hand counts accurately
Executes inventory control processes
Reviews all pertinent reports and investigate issues as necessary
Supports Web to Store orders promptly
Controls markdowns and losses to the inventory via correct processing of Return to Vendor (RTV), Merchandise Return Notification (MRN), and Return Good Invoice (RGI)
Assists in the preparation and taking of physical inventory
Handles the proper disposal of hazardous materials
Maintains all required logs for receipts and ship outs
Ensures merchandise flow to floor in a timely fashion (same day)
Maintains the stockroom in a neat, orderly and safe manner
Ensures all merchandise is register ready, in good condition and available to the customer
Unloads delivery trucks according to the defined procedures
Provides support to the store team in providing superior customer service (i.e., locate merchandise, assist customers, answer phones)
Maintains clean, organized, safe, and secure receiving, storage and patio areas to company standards
Communicates with the store team to ensure a smooth flow of merchandise to the sales floor
Trains associates to safely operate store''s equipment; baler, forklifts, pallet jacks
Ships and receives all merchandise coming in or leaving the store, including the physical unloading and loading of trucks
Keys or scans all receivables into the store system, including from vendor supported items
Requirements:
Must be available nights and weekends
Basic Requirements:
Education: No requirement
Ability to run a forklift preferred
Ability to lift and move at least 20 pounds in weight to maintain flow and replenishment of merchandise
Ability to work in a team environment
Knowledge of retail and customer service
Ability to use email and attachment, internet/intranet and computer systems to access, modify or print information or to execute moderately complex programs or analyses
Ability to work in stressful situations with the public and management
Ability to read and understand written communication or instructions

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